Costco is undeniably a favorite destination for millions of shoppers. With unbeatable prices, bulk deals, and an iconic food court (hello, $1.50 hot dog combo), it’s no surprise the store has built a fiercely loyal fanbase. But even die-hard Costco fans have a wish list of changes they’d make if they were in charge.
From modern tech updates to enhancing the food court experience, here’s what shoppers would love to see improved at Costco.
A Better App and Website
Costco’s app and website could use a major facelift. Many shoppers find the digital experience outdated compared to websites from the early 2000s.
“It feels like using the Sears website circa 2005,” one Reddit user complained. Customers are clamoring for Costco to modernize its platforms and add features like warehouse inventory tracking.
Shoppers also want to see online flash sales and new arrivals. “Don’t make me guess if Reese’s peanut butter animal crackers will ever come back,” one frustrated fan wrote. A smoother, more user-friendly experience would make shopping at Costco even more convenient.
Add a ‘Scan and Go’ Feature
Costco could follow Sam’s Club’s example by introducing a ‘can and Go’ checkout option. This feature lets shoppers scan items as they shop and pay directly through the app, skipping long checkout lines entirely.
“Costco feels like stepping back in time compared to Sam’s Club,” a shopper commented. This would streamline the shopping experience and reduce the chaos of unloading and reloading items at checkout.
“I love Costco more than Sam’s Club,” one user said, “but this is one area where Sam’s wins hands down.”
Bring Back the Photo Center
Costco shoppers could rely on its photo center for years for affordable services like passport photos and prints. Many customers miss this feature and want it reinstated.
“Those $5 passport photos were a lifesaver,” one shopper reminisced. While digital trends have made traditional photo centers less common, Costco still demands a physical option.
Expand the Food Court Menu
Costco’s food court is already beloved for its budget-friendly items like pizza, hot dogs, and churros. However, many shoppers think adding coffee and baked goods could be even better.
Fans say a simple combination of coffee and a muffin or croissant could elevate the experience. “A hot cup of coffee would change the game!” one customer exclaimed.
Another popular suggestion is selling single slices of cake. Offering individual slices would be a sweet solution for those who don’t need a whole cake.
More Costco Car Wash Locations
Did you know that some Costco locations offer car washes? Many shoppers are shocked to learn this, and those who have experienced them want more locations.
“It’s a thing of beauty,” one user confirmed, while others couldn’t believe they were missing out. Expanding car washes to more warehouses would be a hit, with members looking for convenient, affordable car care.
Move the Samples
Sampling is one of Costco’s most popular attractions, but the placement of sample stations can sometimes cause congestion in busy aisles.
One shopper suggested Moving samples away from high-traffic areas, echoing a sentiment shared by many. A designated sample area could make navigating the store less stressful while allowing customers to enjoy trying new products.
Stop Rearranging the Store
One common complaint among Costco shoppers is how frequently the store rearranges its layout. While Costco’s “treasure hunt” shopping experience is designed to encourage browsing, it can frustrate regular customers.
“Just let me shop and get what I need,” one Reddit user wrote. Shoppers prefer a more predictable layout, making it easier to find staples without unnecessary detours.
Better Access to Seasonal and Limited Items
Shoppers have voiced frustration over Costco’s approach to seasonal and limited-time items. Once a product sells out, there’s often no indication of when—or if—it will return.
“Let us know when popular items are returning!” one shopper urged. Adding alerts for restocks or making these items more widely available would be a welcome change.
Conclusion
Costco shoppers are some of the most loyal customers, but even they have ideas for how the store could improve. From modernizing its digital tools to expanding services like car washes and food court options, these changes could take Costco to the next level.
As Costco continues to evolve, listening to customer feedback could be the key to maintaining its fanbase—and winning over even more shoppers.
FAQs
Why has Costco not introduced a ‘Scan and Go’ feature?
Costco has yet to publicly state why they haven’t adopted this technology, but some speculate it’s due to concerns over potential misuse or logistical challenges.
Are there any Costco locations with coffee in the food court?
Currently, coffee isn’t part of Costco’s standard food court menu. However, customers hope it will be added in the future.
Why does Costco rearrange its aisles so often?
Costco’s strategy, often called the “treasure hunt,” is designed to encourage shoppers to explore new products. However, it’s not a favorite tactic among regular customers.
Can I check warehouse inventory online?
Costco doesn’t offer real-time warehouse inventory tracking online, but it’s a frequently requested feature.
Are Costco car washes available nationwide?
No, Costco car washes are only available at select locations. Shoppers hope to see more of these services in the future.
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